Service Level Agreement

Service Level Agreement

This Service Level Agreement (“SLA”) further defines the Services offered under the Master Service Agreement (“MSA”) between PVBitsTech and the recipient of such services (hereinafter “you” or “your”). This SLA applies to and governs such PVBitsTech Services described below and other remotely provided Services by PVBitsTech that you order and pay for in accordance with and subject to your compliance with your MSA. Terms and conditions for each Service under this SLA are defined in the corresponding sections hereinafter. However, terms and conditions in section “GENERAL TERMS AND CONDITIONS FOR ALL SERVICES” apply to all the above Services, unless otherwise expressly provided or unless there be something in the context inconsistent therewith.

SECTIONS OF THIS SLA AND ASSOCIATED SERVICES:

A. General Terms And Conditions For All Services

B. SharePoint Private Cloud Service: PVBitsTech’s application service for browser-based collaboration and document management, created using Microsoft SharePoint application dedicated for each client.

C. SharePoint Multi-tenant Hosting Service: PVBitsTech’s application service for browser-based collaboration and document management, created using the same Microsoft SharePoint application shared by multiple clients simultaneously.

D. Web Hosting Service: PVBitsTech’s application service making available shared resources on a server to make a website viewable on the Internet for other users.

E. Virtual Private Server Service: PVBitsTech’s application service making available a virtual server environment that runs its own operating system and sets of dedicated resources.

F. Exchange Hosting Service: PVBitsTech’s application service for email, calendaring and task management created using Microsoft Exchange server software.

G. CRM Service: PVBitsTech’s application service for managing relationships with customers, including the capture, storage, and analysis of information, created using Microsoft Dynamics CRM.

H. Secure Messaging Service: PVBitsTech’s application service for e-mail encryption for Exchange email service and/or data leak prevention (DLP).

I. Online Backup: PVBitsTech’s online backup system for workstations and servers.

J. Performance Cloud Servers: PVBitsTech’s cloud servers with dedicated performance.

K. PCI-DSS Services for PVBitsTech Performance Cloud L. Managed Cloud Servers: PVBitsTech’s managed cloud servers.

M. Microsoft Online Services